1Purpose
This Service Level Acknowledgement ("SLA") clarifies the extent of services provided by Kliniq LLC ("Company") to its clients ("Client"). Unlike traditional service level agreements, this SLA does not create or imply any guarantee of performance, availability, response times, or results.
2Scope of Services
Kliniq LLC provides software, automation, AI integrations, and related services. Service scope may change, expand, or be reduced at Kliniq LLC's sole discretion.
3No Service Guarantees
- Kliniq LLC does not warrant or guarantee any specific uptime, availability, response time, service quality, or results.
- All Services are provided strictly on an "AS IS" and "AS AVAILABLE" basis.
- Any references to service levels, performance metrics, or availability are aspirational only and shall not create binding obligations.
4Client Responsibilities
The Client is responsible for:
- 1Providing accurate information necessary for service delivery.
- 2Maintaining secure access credentials.
- 3Complying with Kliniq LLC's Acceptable Use Policy (AUP) and Terms of Service.
- 4Ensuring all integrations and systems under Client control are functional and accessible.
5Support and Communication
- Kliniq LLC may, but is not required to, provide support via email, phone, or other channels.
- Kliniq LLC reserves the right to limit or deny support at its sole discretion.
- No specific response time is guaranteed.
6Service Interruptions
- Kliniq LLC may suspend, throttle, or terminate services at any time, with or without notice.
- Planned or unplanned downtime shall not be considered a breach of agreement.
- The Client agrees that interruptions do not entitle them to compensation, credits, or refunds.
7Fees and Billing
All fees are payable as invoiced. Suspension or downtime does not reduce, waive, or offset billing obligations.
8Disclaimer of Warranties
ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."
KLINIQ LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, RELIABILITY, OR ACCURACY.
9Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
• KLINIQ LLC'S TOTAL LIABILITY RELATING TO THIS SLA OR THE SERVICES SHALL NOT EXCEED THE LESSER OF (A) ONE HUNDRED U.S. DOLLARS ($100), OR (B) THE FEES PAID BY CLIENT TO KLINIQ LLC IN THE THIRTY (30) DAYS PRIOR TO THE CLAIM.
• KLINIQ LLC SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITY.
10Termination
Kliniq LLC may terminate this SLA and Services at any time, with or without cause, and with or without notice.
11Governing Law and Dispute Resolution
This SLA shall be governed by Florida law. Any dispute shall be resolved exclusively by binding arbitration in Miami, Florida, under the rules of the American Arbitration Association.